The Ultimate Guide To Stop Dealing With Operational Bottlenecks And Empower Your Employees To Thrive On Their Own, While Saving Time and Increasing Revenue
SHOULD YOU INVEST TIME READING THIS ARTICLE?
Have you recently acquired a business that you need to grow on a short timeline or have financial goals you want to hit soon?
Do you feel that you’re wasting way too much time and energy on stuff that your team should be able to figure out by themselves, but never do?
Problem Deja Vu
Have you tried working with multiple people and face the same problems all the time?
If you answered YES to one or more of the questions above, you will greatly benefit from this article
CONSEQUENCES OF NOT HAVING PROPER PROCESSES
Your Team Moves Very Slowly
Even simple tasks like adding a lead generation form to your website will take ages to implement. If you try and pressure your team into working faster, they will provide you with half baked solutions that don’t serve the purpose.
If you try and pressure them more, they will start moving faster, because they don’t wanna lose their jobs. However, you will quickly notice that the quality of the work is very low, and that this is causing more damage to your business than it’s actually helping.
Over the course of time, your business will have a bad reputation. Even if you build the best business on earth after a while, it’s very hard to undo a bad reputation. The faster you implement proper processes in place, the better chances your business has to thrive and grow.
Competitors take your market share
In early 2000s, Microsoft owned technology. Every human on earth operated a Windows machine, and used the MS office suite. Today, Google, Apple and Facebook dominate the web, and Microsoft was simply watching. (Until ChatGPT came in)
Sure, their inability to penetrate the mobile market was a main reason. But have you ever considered why their loyal customers even considered using competitor devices? Because their quality assurance processes were terrible. Every microsoft release was full of bugs, until they released a service pack to fix them. Their development process lacked a proper quality assurance check. Hence, their clients became their beta testers, and the pain of using their software was huge.
No one taking responsibility of problems and fixing them
Real Life Scenario: Ted was running a very thriving business generating 7 figures per year. His developers were pretty good, and in particular he had one rare breed on his team whom he paid a small fortune. However, his site was unstable all the time. He wasn’t able to understand why, even though he had the best people.
When we came in, it was very easy to spot. Without a proper process in place, they were all overwhelmed. Here is what typically happened at one moment:
- Ted asked for an urgent feature request. The team dropped everything and started working on it
- Ted’s amazing marketing efforts paid off and he tripled his website traffic overnight
- Google introduced an algorithm update that required urgent attention.
At that point, the team was dealing with 3 critical issues they can’t ignore, but due to lack of process, no one knew how to handle all 3 at once, and the business lost lots of its customers as a result.
STEP BY STEP TASK OUTSOURCING
Step 1: Analyze Time Spent
- Breakdown hours by time spent on each activity
- Determine which issues are draining most of your time
- Pay attention to stuff that drains your energy
- Pick one you want to outsource first
For example, let’s say you waste lots of time guiding your developers when your site is full of bugs after a release. Here are some example steps:
- Monitor customer support email for 3 hours after a release
- Mark the support requests that are actually bugs
- Post on Slack and ask developers to fix
- Followup after 24 hours to ensure it is fixed
- Assign task to someone else
- Improve Your Process Based On Their Questions
- Have 3 People Go Through This Process To Ensure It’s Clear
- Automate The Parts That Can Be Automated To Minimize Human Error
RECAP & MOVING FORWARD
In this article, we discussed the importance of project management processes. We helped you understand the bulletproof system for your business, helped you assess your team gaps and taught you how to fill them. From there, we discussed how to make your team more productive by implementing OKRs. Finally, we taught you how to completely free yourself up from technical hassles by creating and managing processes.
In order to implement all of the above, it will take you anywhere from a few months to a couple of years, depending on your familiarity with the tools mentioned above, as well as your team’s ability to quickly adapt to new processes.
If you would like to accelerate this process, schedule a free call with us. We’ll give you some personalized advice based on your current situation. Fill the application form and we’ll hop on a call and give you a list of actionable items you can now implement for some quick wins. The call is totally free, and you’ll get a lot out of it.